The FAQ

Do you have questions about PocketWizard radios in general? Check out these Frequently Asked Questions, compiled by PocketWizard tech support.

1 Nothing is working! What should I do?
2 I just upgraded my firmware and it doesn't work! What do I do?
3 What cable do I need?
4 How many radios do I need?
5 Is my camera or flash compatible with your radios?
6 I can’t update my firmware. Why won’t the Utility recognize my radios?
7 I think my radio needs to be repaired. What do I do?
8 Why does PocketWizard make radios in two different frequencies?
9 Can I buy my radios directly through PocketWizard?
10 The hot-shoe on my radio broke off! How do I get it fixed?
11 Questions about your specific radio?

Nothing is working! What should I do?

Try the following steps:

Check your batteries - sometimes low batteries can affect radio performance.
Make sure all of your radios have been updated to the latest firmware. Connect your radio to the PocketWizard Utility and navigate to the "Update Tab." Click the “Check for Updates Button.”
Make sure your camera and flashes are using the latest firmware, too!
Perform a Factory Reset on all of your radios.
Take your first shot at 1/160th or 1/200th so the system can properly calibrate timing.
Contact PocketWizard tech support for troubleshooting help.

I just upgraded my firmware and it doesn't work! What do I do?

After updating your firmware, always perform a factory reset with the radio: See RESET B here, or simply hold TEST before you power on your radio and continue to hold TEST for 10 seconds until you see 4 green blinks. While the PocketWizard Utility performs a factory reset automatically when you upgrade the firmware, and has a Factory Reset button on the Update tab, Reset B remains the recommended method after a firmware upgrade.

What cable do I need?

You can use the Cable Finder at PocketWizard.com to find the right cable for lots of different cameras and flashes.

Contact PocketWizard tech support if you still have questions.

How many radios do I need?

You will need one radio per device. That means one for each camera and one for each flash in use.

Is my camera or flash compatible with your radios?

Virtually all cameras and flashes with a standard size hot-shoe, PC socket, or sync port are compatible with Standard Channel radios like the Plus II, Plus III, PlusX, and MultiMAX.

Visit our Canon Compatibility or Nikon Compatibility pages to see if your camera or flash is compatible with our ControlTL radios like the MiniTT1 and FlexTT5.

Contact PocketWizard tech support if you still have questions.

I can’t update my firmware. Why won’t the Utility recognize my radios?

Try the following steps:

Start by making sure you're connecting your radios directly to your computer, rather than through a USB hub.
Try disconnecting all additional USB devices from your computer.
Uninstall the PocketWizard Utility and reinstall the latest version, available for download on our website, http://www.pocketwizard.com/support/downloads/.
Attempt to update the radios using another user account.
Attempt the update while running your computer in Safe Mode.
Contact PocketWizard tech support for troubleshooting help.

I think my radio needs to be repaired. What do I do?

Contact PocketWizard tech support. Warranty and repair inquiries are handled by the distributor in the region in which the radios are purchased, so please include this information in your message.

Why does PocketWizard make radios in two different frequencies?

Our radios are sold in two different versions to comply with radio laws in different countries. In the United States, the FCC reserves the 344-354 MHz frequency for PocketWizard systems. In Europe, regulations assign 433-434 MHz. A PocketWizard sold in the USA bears the letters “FCC” on the outer shell; a European version will have the letters “CE.”

Can I buy my radios directly through PocketWizard?

Yes! You can buy PocketWizard products directly through the PocketWizard online store: http://shop.pocketwizard.com/. Or if you prefer to visit a local camera shop that carries PocketWizard products, please check out our website for information on where to buy: http://www.pocketwizard.com/wheretobuy/

The hot-shoe on my radio broke off! How do I get it fixed?

Contact PocketWizard tech support. Warranty and repair inquiries are handled by the distributor in the region in which the radios are purchased, so please include this information in your message. You can either send your radio in for repair or request a replacement hot-shoe to do the repair yourself.

If your radio is out of warranty, you can purchase a hot shoe directly from http://shop.pocketwizard.com and do the repair yourself or you can send it into us and we will do the repair for you. Please contact us at info@pocketwizard.com.

Our radios are made from a glass-reinforced resin material, and shouldn't break with normal usage. However, the hot-shoe mounts are designed to break on serious impact. We found replacing an inexpensive hot-shoe preferable to a lengthy and potentially costly camera or speedlight repair.