PocketWizard Utility FAQ - Revision history

Heathers: /* How do I reset everything back to defaults? */

2025-07-23T21:49:27Z

‎How do I reset everything back to defaults?

Heathers: /* If the PocketWizard Utility won't recognize your radios or can't update them, try these suggestions: */

2024-12-17T15:54:49Z

‎If the PocketWizard Utility won't recognize your radios or can't update them, try these suggestions:

Heathers: /* Why won’t the Utility recognize or update my radios? */ changed title

2023-02-02T18:08:28Z

‎Why won’t the Utility recognize or update my radios?: changed title

Heathers: /* Why won’t the Utility let me download the latest firmware version? */ tweaked spacing and fixed link

2023-02-02T18:04:38Z

‎Why won’t the Utility let me download the latest firmware version?: tweaked spacing and fixed link

Heathers: /* Can I leave my radio connected to the USB port to test changes quickly? */

2023-02-02T17:59:15Z

‎Can I leave my radio connected to the USB port to test changes quickly?

Heathers: /* Why won’t the Utility recognize or update my radios? */ added an introductory sentence and changed first line

2023-02-02T17:57:37Z

‎Why won’t the Utility recognize or update my radios?: added an introductory sentence and changed first line

Heathers at 17:47, 2 February 2023

2023-02-02T17:47:58Z

Heathers: /* Why won’t the Utility recognize or update my radios? */ moved different cable to top, also mentioned data vs power

2023-02-02T17:46:36Z

‎Why won’t the Utility recognize or update my radios?: moved different cable to top, also mentioned data vs power

Heathers: /* How do I reset everything back to defaults? */ added details for how to reset each type of radio

2023-02-02T17:40:11Z

‎How do I reset everything back to defaults?: added details for how to reset each type of radio

WikiAdmin: /* Why won’t the Utility let me download the latest firmware version? */

2023-01-31T22:20:53Z

‎Why won’t the Utility let me download the latest firmware version?

@@ Line 11: / Line 11: @@
 For full manual resets:
-*Plus III or Plus IV: Hold in the test button as you turn the radio on. When all of the segments light up, you can release the test button. The radios should default to TxRx, ABCD, and either CH17 (for Legacy firmware) or CH01 (for E Release ).firmware.
+*Plus III or Plus IV: Hold in the test button as you turn the radio on. When all of the segments light up, you can release the test button. The radios should default to TxRx, ABCD, and either CH17 (for Legacy firmware) or CH01 (for E Release) firmware.
 *MultiMAX: Hit *MENU B D C or hold in the C button as you turn it on.
 *MiniTT1, FlexTT5, or FlexTT6: Hold in the test button as you turn it on, for about 15 seconds, until you see 4 green blinks. You will see 1 blink, pause, 2 blinks, longer pause, then the last 4 blinks.

@@ Line 24: / Line 24: @@
 * Make sure you have the latest version of the Utility, available for download on our [[Getting Started]] page
 * Try performing a "hard" [[Factory Reset]] or "Reset B" on your radio. This can sometimes be effective where clicking the Factory Reset button in the Utility is not
-* Try a different USB cable. You may have a bad cable or you may have a power cable. You will need a mini B to USB data cable to make changes with the PocketWizard Utility.
+* Try a different USB cable. You may have a bad cable or you may have a cable that is only a power cable. You will need a mini B to USB data cable to make changes with the PocketWizard Utility.
 * If you are using a USB hub, like in your monitor, try a USB port directly on the computer
 * If you are using a USB port directly on the computer, try going through a hub

@@ Line 18: / Line 18: @@
 Check out our [[Factory Reset]] page for details.
-===Why won’t the Utility recognize or update my radios?===
+===If the PocketWizard Utility won't recognize your radios or can't update them, try these suggestions: ===
 When you connect the PocketWizard to the PocketWizard Utility, you should see an image of the radio and it will show you the serial number, firmware version, loader version, and hardware version. If you are not seeing the radio in the PocketWizard Utility window or if you get an error message when updating, there are several ways to try to fix the issue. Here are some things you can try:

@@ Line 98: / Line 98: @@
 -Make sure you’re running the latest version of the [[PocketWizard Utility]], which is available for download on our [[Getting Started]] page.
--Are you looking for [[Beta Firmware]]?  Make sure you've enabled that in the PocketWizard Utility.  Follow the steps [[Beta Firmware|here]].
+-Are you looking for [[Beta Firmware]]? Make sure you've enabled that in the PocketWizard Utility. Follow the steps [[Beta Firmware|here]].
 -Look in Device Inventory and find the radio. Delete it from the inventory, then try to update the unit again.
@@ Line 106: / Line 106: @@
 :: [https://utility.lpadesign.com/utility/ https://utility.lpadesign.com/utility/]
-If the link above opens a new tab or window with an indexed list of files, then your computer has access to our servers. Close that tab or window; it just tests if your computer has general access to our servers, but this tab or window is not used by the Utility.
+*If the link above opens a new tab or window with an indexed list of files, then your computer has access to our servers. Close that tab or window; it just tests if your computer has general access to our servers, but this tab or window is not used by the Utility.
-If you get the list of files, but the Utility still will not download firmware files, then check any firewall, anti-malware or anti-virus software you may be running.  Temporarily disable it to test the PocketWizard Utility behavior, but re-enable the firewall after testing.
+*If you get the list of files, but the Utility still will not download firmware files, then check any firewall, anti-malware or anti-virus software you may be running.  Temporarily disable it to test the PocketWizard Utility behavior, but re-enable the firewall after testing.
-If you do not see the list of files, then something is blocking your computer's access to Fthe servers.  Try this:
+*If you do not see the list of files, then something is blocking your computer's access to the servers. Try this:
-* Check your internet connection and verify it is working
+-If you’re still having trouble, contact [https://pocketwizard.com/contact/ PocketWizard tech support] for help.
-* Check any firewall, anti-malware or anti-virus software you may be running.  Temporarily disable it test with the PocketWizard Utility behavior
-* Check with your network administrator to see if it is being blocked on your network
-−
--If you’re still having trouble, contact [http://www.pocketwizard.com/contact/inquiry/ PocketWizard tech support] for help.
 ===Is the Utility compatible with my operating system?===

@@ Line 92: / Line 92: @@
 ===Can I leave my radio connected to the USB port to test changes quickly?===
-No.  This will affect sync timing.  You should disconnect the radio and power cycle it (if it was turned on) after any changes.
+No, you should disconnect the radio and power cycle it (if it was turned on) after any changes. Being connected to the PocketWizard Utility his will affect sync timing and give you inaccurate results.
-−
 ===Why won’t the Utility let me download the latest firmware version?===

@@ Line 1: / Line 1: @@
 <br>
-Do you have questions about the [[PocketWizard Utility]]? Check out these Frequently Asked Questions, compiled by [http://www.pocketwizard.com/contact/inquiry/ PocketWizard tech support].
+Do you have questions about the [[PocketWizard Utility]]? Check out these Frequently Asked Questions, compiled by [https://pocketwizard.com/contact/ PocketWizard tech support].
 If any of the methods below resolves your issue, '''please''' report which one worked for you [mailto:info@pocketwizard.com?subject=Utility%20Report here]!  Thank you!

@@ Line 21: / Line 21: @@
 This can occur for several reasons. Try the following:
 * Install the latest version of the Utility, available for download on our [[Getting Started]] page
-* Try performing a "hard" [[Factory Reset]] or "Reset B" on your radio.  This can sometimes be effective where clicking the Factory Reset button in the Utility is not
+* Try performing a "hard" [[Factory Reset]] or "Reset B" on your radio. This can sometimes be effective where clicking the Factory Reset button in the Utility is not
 * If you are using a USB hub, like in your monitor, try a USB port directly on the computer
 * If you are using a USB port directly on the computer, try going through a hub
 * If you are using a Port Expander, try connecting directly to the computer
 * If you are using a USB 3.0 port, try a USB2.0 port, or vice versa
 * Try closing the Utility program, connecting the radio, then reopen the Utility program
 * Make sure your computer's motherboard and operating system drivers are up to date
@@ Line 33: / Line 33: @@
 * If the radio switch is in the OFF position when connecting it to USB, try it in the ON position, or vice versa
 * Try connecting your radio to the computer's USB port before running the PocketWizard Utility
-* Be patient.  When disconnecting one radio, wait 15 seconds (or more!) before connecting another one, and then wait up to 2 minutes to see if it eventually connects (it can take a Windows computer up to 2 minutes to recognize a radio for the first time)
+* Be patient. When disconnecting one radio, wait 15 seconds (or more!) before connecting another one, and then wait up to 2 minutes to see if it eventually connects (it can take a Windows computer up to 2 minutes to recognize a radio for the first time)
 * Wait for any messages in the bottom of the Utility to disappear before connecting another radio, especially "Lost communication..."
 * Temporarily disable any software that is specifically looking for other USB devices, like a voice recorder, camcorder, tablet, gaming controllers, etc.
@@ Line 41: / Line 41: @@
 * Try using your computer’s Safe Mode
 * Try another computer
-* If you’re still having trouble, contact [http://www.pocketwizard.com/contact/inquiry/ PocketWizard tech support] for help
+* If you’re still having trouble, contact [https://pocketwizard.com/contact/ PocketWizard tech support] for help
 ===I'm getting this error: "Archive Extraction Error" or "Error extracting files from archive. #17"===

@@ Line 8: / Line 8: @@
 ===How do I reset everything back to defaults?===
-[[ControlTL]] radios can be reset using the [[PocketWizard Utility]], or by hand in the field (recommended method). Check out our [[Factory Reset]] page for details.
+Your PocketWizard radios can be reset using the [[PocketWizard Utility]] or by doing a full manual reset, which is the recommended method. To reset via the PocketWizard Utility, click the Update tab then click on Factory Reset. Say Yes to reset the unit.
 ===Why won’t the Utility recognize or update my radios?===